Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If your item arrives with a production fault or defect, we are happy to offer an exchange or full refund, and we will cover the cost of return postage. Please contact us before sending the item back so we can arrange the return together.

If you change your mind about your purchase, you are welcome to return it within 14 days of delivery. To be eligible for a full product refund, the item must be returned in its original, unopened packaging with all tags attached. Please note that return postage costs in this case are the responsibility of the customer. Again, please contact us before sending anything back so we can make the necessary arrangements.

To start a return, you can contact us at willowshop.ie@gmail.com. Please note that returns will need to be sent to the following address: Willow Cottage, Ballinlaw, Slieverue, Co. Waterford, X91 Y231 

You can always contact us for any return question at willowshop.ie@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom-made or personalised items (e.g. a bespoke rosary made to order) are exempt from the 14-day right of return — but you must clearly inform the customer of this before they buy
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at willowshop.ie@gmail.com.